Introduction

DiamondsByPost and DiamondsByPost.com are trading names owned and operated by Amit Verma Jewellery LLC, a company registered in the United Arab Emirates.

DiamondsByPost specialises exclusively in the sale of loose lab-grown diamonds. We do not sell finished jewellery through DiamondsByPost.com.

Our diamonds are sourced through an international supply network and may be shipped from different global diamond centres depending on stock availability, supplier location, grading laboratory location, fulfilment route, and logistics requirements.

Because loose lab-grown diamonds are high-value, certificate-specific, internationally traded products, our returns and refunds process is strict. This policy is designed to protect customers and DiamondsByPost from loss, damage, fraud, diamond substitution, certificate issues, customs issues, shipping risk, and market price fluctuations.

By placing an order with DiamondsByPost or DiamondsByPost.com, the customer agrees to this Returns & Refunds Policy.

Product Scope

This policy applies only to loose lab-grown diamonds purchased from DiamondsByPost or DiamondsByPost.com.

DiamondsByPost primarily sells lab-grown diamonds certified by:

General Return Position

All sales are treated as final sale unless:

1.       DiamondsByPost approves the return in writing.

2.       The diamond supplied is proven to be materially incorrect.

3.       The diamond is proven to have been damaged before delivery.

4.       A return, replacement, or refund is required under applicable mandatory law.

Customer Reasons That Do Not Create a Return Right

DiamondsByPost is not required to accept a return simply because the customer:

5.       Changed their mind.

6.       Found another diamond elsewhere.

7.       Found a cheaper diamond elsewhere.

8.       Ordered the wrong specification.

9.       Selected the wrong shape, carat weight, colour, clarity, cut, ratio, certificate, or measurement.

10.   Did not like the diamond visually despite it matching the confirmed order details.

11.   No longer wants the diamond.

12.   Experienced a market price change after purchase.

13.   Had a change in personal circumstances.

14.   Failed to check the product details before placing the order.

Mandatory Legal Rights

Nothing in this policy is intended to remove any mandatory legal rights that cannot legally be excluded under United Arab Emirates law or any other mandatory law that applies to the transaction.

No Automatic Right to Return

A return is not automatically accepted.

The customer must request written return authorisation from DiamondsByPost before sending any diamond back.

Any diamond returned without written authorisation may be:

15.   Refused.

16.   Rejected.

17.   Delayed.

18.   Returned to the customer at the customer’s cost.

19.   Held pending further investigation.

Right to Refuse Return

DiamondsByPost reserves the right to refuse any return where the conditions in this policy are not met.

24-Hour Return Request Window

The customer must inspect the diamond immediately upon delivery.

Any return request must be submitted by email to support@diamondsbypost.com within 24 hours of delivery.

The 24-hour period starts from the time the courier marks the parcel as delivered, signed for, collected, or made available to the customer.

Return requests made after 24 hours may be refused unless DiamondsByPost is required by applicable mandatory law to consider the request.

This strict inspection period exists because loose diamonds are high-value, internationally sourced, certificate-specific products that can be affected by handling, setting, substitution risk, damage risk, and market price movement.

How to Request a Return

To request a return, the customer must email support@diamondsbypost.com within 24 hours of delivery.

The email must include:

Information Requirement

DiamondsByPost may refuse to process any return request until all requested information has been provided.

Return Authorisation Required

If DiamondsByPost agrees to consider a return, written return authorisation will be issued by email.

The return authorisation may include:

20.   Return instructions.

21.   Approved return address.

22.   Packaging requirements.

23.   Courier requirements.

24.   Insurance requirements.

25.   Customs declaration requirements.

26.   Deadline for dispatch.

27.   Any applicable charges or deductions.

Compliance With Return Instructions

The customer must follow the return instructions exactly.

DiamondsByPost is not responsible for loss, delay, customs problems, seizure, damage, failed delivery, or rejected delivery caused by the customer failing to follow the return instructions.

Return Address

For security and insurance reasons, DiamondsByPost does not require customers to send returns to the public business address unless specifically instructed.

The correct return address will be provided only after the return has been approved in writing.

Returns sent to the wrong address may be refused, delayed, rejected, or returned to the customer at the customer’s cost.

Approved Return Dispatch Deadline

If a return is approved in writing, the customer must dispatch the diamond within 3 calendar days of written return approval.

The customer must provide valid tracking information immediately after dispatch.

If the customer fails to dispatch the diamond within the approved timeframe, DiamondsByPost reserves the right to cancel the return authorisation.

Customer Responsibility for Return Shipping

Unless DiamondsByPost confirms otherwise in writing, the customer is responsible for all return shipping costs.

This includes:

Return Transit Risk

The customer must use a fully insured, trackable, high-value courier service approved by DiamondsByPost.

The customer remains fully responsible for the diamond until it has been physically received, signed for, and accepted by DiamondsByPost or our authorised receiving partner.

If the diamond is lost, stolen, seized, delayed, damaged, misdelivered, or incorrectly declared during return transit, DiamondsByPost will not be responsible unless DiamondsByPost arranged the return shipping directly.

International Sourcing and Shipping

DiamondsByPost sources loose lab-grown diamonds internationally.

A diamond may be supplied from:

28.   The United Arab Emirates.

29.   India.

30.   Hong Kong.

31.   Belgium.

32.   The United States.

33.   The United Kingdom.

34.   Other international diamond trading or fulfilment locations.

International Sourcing Conditions

The customer accepts that international sourcing may involve:

35.   Variable delivery times.

36.   International courier handling.

37.   Customs clearance.

38.   Import duties.

39.   VAT or local taxes.

40.   Customs brokerage fees.

41.   Security inspections.

42.   Documentation checks.

43.   Delays outside the control of DiamondsByPost.

External Delays and Charges

DiamondsByPost is not responsible for customs delays, courier delays, import charges, local taxes, bank delays, payment processor delays, or other issues outside our reasonable control.

Admin Fee / Restocking Fee

Where permitted by applicable law, approved returns may be subject to an administration and restocking fee of USD $50 per carat.

This fee applies per returned diamond and is calculated according to the carat weight shown on the invoice, certificate, or order confirmation.

The admin fee is charged to cover internal handling, supplier processing, return administration, compliance checks, diamond verification, certificate verification, market re-listing, international sourcing administration, inspection coordination, and operational costs.

Examples:

AED Conversion of Admin Fee

If the customer paid in AED, the admin fee may be converted into AED using the exchange rate applied by DiamondsByPost, our payment processor, our bank, or another commercially reasonable exchange rate at the time of refund processing.

This fee will only be applied where lawful and where it does not conflict with mandatory consumer protection rights that apply to the transaction.

Payment Currency and Multi-Currency Display

DiamondsByPost may display product prices in multiple currencies for customer convenience.

However, payments are accepted in AED, United Arab Emirates Dirhams.

Where the website displays approximate prices in other currencies, those prices are for guidance only.

The final payment amount, refund amount, deductions, fees, and settlement calculations will be based on AED unless DiamondsByPost confirms otherwise in writing.

DiamondsByPost is not responsible for:

44.   Currency fluctuations.

45.   Exchange rate differences.

46.   Bank conversion charges.

47.   Card issuer conversion charges.

48.   Payment processor conversion charges.

49.   International transaction fees.

50.   Differences between displayed currency estimates and final AED settlement amounts.

Payment Processing Fees

Where permitted by applicable law, DiamondsByPost may deduct payment processing fees, card fees, gateway fees, bank charges, currency conversion fees, chargeback fees, or payment reversal costs from any refund.

This may include fees charged by:

51.   Card processors.

52.   Payment gateways.

53.   Banks.

54.   Currency conversion providers.

55.   Fraud screening providers.

56.   Chargeback or dispute processors.

Mandatory Law

Where such deductions are not legally permitted, DiamondsByPost will comply with the applicable mandatory legal requirement.

Inspection Before Refund

No refund will be issued until the returned diamond has been received, opened, inspected, verified, and approved by DiamondsByPost or our appointed inspection partner.

The inspection process may include:

57.   Certificate verification.

58.   IGI or GIA report verification.

59.   Laser inscription verification.

60.   Carat weight verification.

61.   Measurement verification.

62.   Shape verification.

63.   Colour and clarity verification.

64.   Identity verification.

65.   Condition inspection.

66.   Damage inspection.

67.   Tampering inspection.

68.   Packaging inspection.

69.   Fraud prevention checks.

70.   Supplier confirmation.

71.   Third-party gemmological inspection.

Inspection Partners

DiamondsByPost may use specialist equipment, independent gemmologists, supplier verification, grading laboratory checks, or third-party inspection partners to verify the returned diamond.

Conditions for a Return to Be Accepted

A return may only be accepted if all of the following conditions are met:

72.   The return request was made within 24 hours of delivery.

73.   DiamondsByPost approved the return in writing.

74.   The diamond was dispatched back within 3 calendar days of return approval.

75.   The diamond returned is the exact same diamond supplied by DiamondsByPost.

76.   The certificate number matches the original order.

77.   The laser inscription matches the original diamond, where applicable.

78.   The diamond has not been set into jewellery.

79.   The diamond has not been chipped, scratched, damaged, polished, recut, altered, treated, laser-altered, modified, or tampered with.

80.   The diamond has not been handled in a way that reduces its condition, identity, value, or resale ability.

81.   The diamond is returned with the original certificate.

82.   The diamond is returned with all original packaging, documentation, invoice, labels, and grading report.

83.   The diamond passes inspection by DiamondsByPost or our appointed inspection partner.

84.   The return complies with all shipping, insurance, customs, and packaging instructions issued by DiamondsByPost.

Failure to Meet Conditions

Failure to meet any of these conditions may result in the return being refused.

Reasons a Return or Refund May Be Refused

DiamondsByPost may refuse a return or refund if:

85.   The return request was made more than 24 hours after delivery.

86.   The diamond was returned without written authorisation.

87.   The diamond was dispatched late.

88.   The returned diamond is not the original diamond supplied.

89.   The certificate number does not match.

90.   The IGI or GIA report does not match.

91.   The laser inscription does not match.

92.   The diamond has been damaged.

93.   The diamond has been chipped or scratched.

94.   The diamond has been polished, recut, altered, treated, modified, or tampered with.

95.   The diamond has been set into jewellery.

96.   The diamond has been handed to a jeweller, setter, workshop, third party, or another handler after delivery.

97.   The original certificate is missing.

98.   The original certificate is damaged.

99.   The original packaging is missing or damaged.

100.           The diamond is returned using an unapproved courier.

101.           The diamond is lost, stolen, delayed, seized, or damaged in return transit.

102.           The customer refuses to provide requested evidence.

103.           There is reasonable suspicion of substitution, abuse, fraud, or chargeback misuse.

104.           The return does not comply with this policy.

Refused Return Costs

If a return is refused, the customer will be responsible for any cost of storing, insuring, and returning the diamond back to them.

Missing or Damaged Certificates

The diamond certificate is a core part of the diamond’s identity and value.

If a diamond is returned without its original IGI or GIA certificate, or if the certificate is damaged, DiamondsByPost may refuse the return.

Alternatively, if DiamondsByPost chooses to accept the return, we may deduct costs including:

105.           Certificate replacement cost.

106.           Laboratory reissue cost.

107.           Courier cost.

108.           Insurance cost.

109.           Administration cost.

110.           Inspection cost.

111.           Loss in resale value caused by the missing or damaged certificate.

Certificate Condition

The customer must return the original certificate in the same condition in which it was supplied.

Diamonds Set by Third Parties

Once a diamond has been set into jewellery by the customer or any third party, it is no longer eligible for return.

DiamondsByPost is not responsible for:

112.           Setting damage.

113.           Chipping during setting.

114.           Scratches caused during setting.

115.           Loss during setting.

116.           Substitution by a third party.

117.           Damage caused by cleaning.

118.           Damage caused by polishing.

119.           Damage caused by repair.

120.           Damage caused by handling.

121.           Disputes between the customer and their chosen jeweller.

Inspection Before Third-Party Handling

The customer must inspect and approve the diamond before giving it to any third party.

Damage Claims

If the customer believes the diamond was damaged before delivery, they must notify DiamondsByPost within 24 hours of delivery by emailing support@diamondsbypost.com.

The customer must provide:

122.           Clear photos of the parcel before opening, where possible.

123.           Clear photos of the diamond.

124.           Clear videos showing the diamond condition.

125.           Photos of the packaging.

126.           Photos of the certificate.

127.           Photos of the invoice.

128.           Courier delivery evidence.

129.           Any other information requested by DiamondsByPost.

Late Damage Claims

Damage claims made after the 24-hour inspection period may be refused unless mandatory law requires otherwise.

Diamonds that are chipped, scratched, damaged, altered, set, handled by a third party, or modified after delivery are not eligible for refund.

Incorrect Diamond Supplied

If the customer believes the wrong diamond has been supplied, they must notify DiamondsByPost within 24 hours of delivery.

A diamond may be considered materially incorrect if the certificate number, carat weight, shape, colour, clarity, or other core specification materially differs from the confirmed order.

A diamond will not be considered incorrect merely because of:

130.           Subjective appearance.

131.           Customer preference.

132.           Screen colour differences.

133.           Lighting differences.

134.           Video differences.

135.           Photography differences.

136.           Magnification differences.

137.           Natural differences in how diamonds appear in different environments.

138.           The customer later deciding they prefer a different ratio, shape, colour, clarity, or size.

Remedies for Incorrect Supply

If DiamondsByPost confirms that an incorrect diamond was supplied, DiamondsByPost may offer one or more of the following, depending on the circumstances and applicable law:

139.           Replacement.

140.           Exchange.

141.           Refund.

142.           Price adjustment.

143.           Another solution agreed in writing.

Customs, Duties, VAT, and Taxes

The customer is responsible for any customs duties, VAT, import taxes, brokerage fees, clearance fees, or local charges applicable in their country unless DiamondsByPost confirms otherwise in writing or mandatory law requires otherwise.

DiamondsByPost is not responsible for refunding customs duties, VAT, import taxes, brokerage fees, clearance fees, or local charges paid by the customer to third parties.

If a customer returns a diamond internationally, the customer is responsible for ensuring the parcel is correctly declared as a return.

If incorrect customs documentation causes DiamondsByPost to incur duties, taxes, penalties, clearance charges, storage fees, courier fees, or return fees, those amounts may be deducted from any refund where permitted by law.

Refund Amount

If a return is approved after inspection, the refund may be reduced by applicable deductions where permitted by law.

Possible deductions include:

Exchange Rate and Third-Party Charges

DiamondsByPost will not be responsible for exchange rate movements, card issuer fees, bank deductions, or third-party payment charges.

Refund Timeframe

Where a refund is approved, DiamondsByPost will aim to process the refund within 14 business days after receiving the returned diamond.

This 14-business-day period begins only after:

144.           The returned diamond has been physically received.

145.           The diamond has been inspected.

146.           The diamond has been verified.

147.           The diamond has passed all checks.

148.           The return has been approved by DiamondsByPost.

Bank and Processor Delays

The customer’s bank, card provider, payment processor, or payment gateway may take additional time to make the funds available.

DiamondsByPost is not responsible for delays caused by banks, card providers, payment processors, currency conversion providers, or third-party financial institutions.

Market Price Changes

Loose lab-grown diamonds are market-priced products.

Prices may change due to:

149.           International supply.

150.           Demand.

151.           Exchange rates.

152.           Supplier pricing.

153.           Diamond availability.

154.           Certificate type.

155.           Diamond specifications.

156.           Global lab-grown diamond market movements.

157.           Stock replacement cost.

158.           Trading conditions.

Agreed Purchase Price

DiamondsByPost does not accept returns or refund requests because the market price changed after purchase.

The customer accepts the price agreed at the time of purchase.

Customer Inspection Responsibility

The customer must inspect the diamond immediately upon delivery.

The customer should check:

159.           Certificate number.

160.           Laser inscription, where visible.

161.           Shape.

162.           Carat weight.

163.           Colour.

164.           Clarity.

165.           Measurements.

166.           Packaging condition.

167.           Certificate condition.

168.           Any visible signs of damage.

Third-Party Handling Risk

If the customer gives the diamond to a jeweller, setter, workshop, courier, agent, valuer, appraiser, or third party after delivery, DiamondsByPost is not responsible for any loss, damage, substitution, alteration, or dispute that occurs afterwards.

Chargebacks and Payment Disputes

If a customer opens a chargeback, payment dispute, or bank claim without first following the DiamondsByPost returns process, DiamondsByPost reserves the right to submit evidence to the bank, card provider, payment processor, dispute authority, or relevant legal authority.

This evidence may include:

169.           This Returns & Refunds Policy.

170.           Order records.

171.           Payment records.

172.           Certificate records.

173.           Product page records.

174.           Shipping records.

175.           Delivery confirmation.

176.           Customer communication.

177.           Return instructions.

178.           Inspection evidence.

179.           Photographs.

180.           Videos.

181.           Fraud prevention records.

182.           Supplier confirmation.

Fraudulent Disputes

Fraudulent claims, diamond substitution, false damage claims, false non-delivery claims, or chargeback abuse may be reported to the relevant authorities.

Abuse, Fraud, and Diamond Substitution

DiamondsByPost takes fraud prevention seriously.

If DiamondsByPost reasonably suspects diamond substitution, certificate manipulation, return abuse, false claims, or fraudulent conduct, DiamondsByPost may:

183.           Refuse the return.

184.           Refuse the refund.

185.           Hold the diamond pending investigation.

186.           Request further evidence.

187.           Report the matter to the relevant authorities.

188.           Provide evidence to banks, payment processors, insurers, couriers, and legal representatives.

189.           Take legal action where appropriate.

Final Decision

DiamondsByPost reserves the right to make the final decision on whether a return is accepted, refused, partially refunded, exchanged, or subject to deductions, except where mandatory law provides otherwise.

All decisions will be made based on the order records, product information, diamond certificate, shipping evidence, customer communication, inspection outcome, and applicable law.

Governing Law and Jurisdiction

This Returns & Refunds Policy is governed by the laws of the United Arab Emirates.

Any dispute relating to this policy, a return, refund, order, payment, shipment, or diamond supplied by DiamondsByPost shall be handled under the laws of the United Arab Emirates, unless mandatory law requires otherwise.