Frequently Asked Questions
Find answers to the most common questions about certified lab grown diamonds.
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Frequently Asked Questions
Everything You Need to Know Before Buying
Clear answers about lab grown diamonds, certification, pricing, delivery and returns.
General Questions
Everything you need to know about lab grown diamonds.
Are lab grown diamonds real?
Lab grown diamonds are 100% real diamonds with the same physical, chemical, and optical properties as mined diamonds.
Are lab diamonds cheaper than natural diamonds?
Yes. Lab diamonds are significantly more affordable, allowing you to get a larger or higher-quality diamond for your budget.
Do lab diamonds look different?
No. Lab diamonds look identical to natural diamonds and cannot be distinguished without professional equipment.
Do lab diamonds last forever?
Yes. Lab diamonds are just as durable as natural diamonds and will last a lifetime.
Certification & Quality
Learn about IGI certification and diamond quality.
Are your diamonds certified?
All diamonds are IGI Certified, ensuring verified quality in carat, cut, colour, and clarity.
What is IGI certification?
IGI is an independent gemological institute that grades diamonds and provides a detailed report for transparency.
Can I verify the certificate?
Yes. Each IGI certificate can be verified online using the report number.
Buying & Ordering
Questions about choosing and ordering your diamond.
How do I choose the right diamond?
Start with shape, then compare carat, cut, colour, and clarity based on your budget.
Can I compare diamonds before buying?
Yes. You can filter and compare multiple diamonds based on specifications.
Is checkout secure?
Yes. We use secure payment systems to ensure safe transactions.
Pricing & Value
Understand our pricing and the value you get.
Why are your diamonds more affordable?
We offer factory pricing by cutting out traditional retail markups and middlemen.
Can I really save thousands?
Yes. Compared to traditional jewellery stores, lab diamonds can save you thousands.
Are lower prices lower quality?
No. All diamonds are IGI certified and meet strict quality standards.
Shipping & Delivery
Information about shipping, delivery and insurance.
Do you offer worldwide delivery?
Yes, we deliver globally with secure shipping.
How long does delivery take?
Delivery times vary based on location, typically between 5–10 business days.
Is shipping insured?
Yes. All shipments are fully insured.
Returns & Support
Our return policy and customer support.
Do you offer returns?
Yes, we offer a return policy for peace of mind.
Can I contact support?
Yes. Our team is available to assist you with any questions.
STILL HAVE QUESTIONS?
Our team is here to help you choose the perfect lab diamond with confidence.