Shipping & Delivery Policy

Owner Info

• Business: Amit Verma Jewellery LLC (trading as DiamondsByPost.com)

• Address: Shop 14, UW Mall, Al Mankhool, Bur Dubai, Dubai, UAE

• Email: support@diamondsbypost.com (shipping) | privacy@diamondsbypost.com (legal)

Important: This website sells loose lab grown diamonds only. No jewellery, rings, or bespoke items.

Introduction

This Shipping & Delivery Policy explains how shipping, delivery, customs, insurance, risk, failed delivery, international delivery and customer responsibilities are handled when purchasing loose lab grown diamonds from DiamondsByPost.com.

DiamondsByPost.com is owned and operated by Amit Verma Jewellery LLC, based in Dubai, United Arab Emirates. DiamondsByPost.com sells loose lab grown diamonds only. We do not sell jewellery, mounted diamonds, bespoke jewellery, engagement rings, wedding rings or wholesale products through this website.

By placing an order on DiamondsByPost.com, you agree to this Shipping & Delivery Policy.

Order Acceptance Before Shipping

Placing an order does not automatically mean the order has been accepted or that the diamond has been secured.

An order will only proceed to shipping after DiamondsByPost.com has:

1. Confirmed diamond availability.

2. Verified supplier confirmation.

3. Verified payment.

4. Completed fraud checks.

5. Completed identity checks where required.

6. Completed address checks where required.

7. Confirmed that the diamond can be supplied.

8. Issued formal order acceptance.

Until formal order acceptance is issued, no shipping obligation exists.

We reserve the right to refuse, cancel, delay or refund an order if the diamond becomes unavailable, the supplier changes the price, payment cannot be verified, fraud checks are not passed, or we are unable to safely ship the diamond.

International Shipping

DiamondsByPost.com may ship loose lab grown diamonds internationally to selected countries at our discretion.

We reserve the right to refuse shipment to any country, region, address or customer where we believe shipping may be unsafe, restricted, uninsured, commercially unsuitable, legally risky, or not possible through our approved courier network.

We may refuse or delay shipping where:

1. The destination is considered high risk.

2. The courier cannot provide suitable insurance.

3. Customs clearance is uncertain.

4. The customer does not provide required documents.

5. The delivery address cannot be verified.

6. Payment has not fully cleared.

7. Fraud checks have not been completed.

8. Identity verification has not been completed.

9. The shipment may breach sanctions, customs rules, courier rules, insurance rules, payment provider rules or applicable law.

Shipping Times

Shipping times may be affected by:

1. Supplier dispatch times.

2. Diamond availability.

3. Payment verification.

4. Fraud checks.

5. Identity verification.

6. Courier processing.

7. International transport.

8. Customs clearance.

9. Local import requirements.

10. Public holidays.

11. Weather disruption.

12. Airline delays.

13. Government inspections.

14. Security checks.

15. Incomplete customer information.

We do not guarantee delivery by a specific date unless we expressly confirm this in writing.

We are not liable for losses, inconvenience, missed occasions, business loss, emotional distress, opportunity loss, or any indirect loss caused by shipping delay.

Insured Shipping

Where available and commercially reasonable, we aim to use secure and insured shipping methods for high value loose diamond orders.

However, insurance availability may depend on:

1. Destination country.

2. Courier service.

3. Diamond value.

4. Customer address.

5. Local delivery infrastructure.

6. Customs rules.

7. Sanctions or restricted country rules.

8. Courier acceptance.

We reserve the right to cancel, delay or refuse an order if suitable insured shipping is unavailable.

Delivery Address

The customer is responsible for providing a complete, accurate and secure delivery address.

The delivery address must be suitable for receiving high value goods.

We may refuse to ship to:

1. P.O. boxes.

2. Hotels.

3. Temporary accommodation.

4. Mail forwarding addresses.

5. Freight forwarding addresses.

6. Unverified addresses.

7. High risk addresses.

8. Addresses different from the billing address.

9. Countries or regions where insured delivery is unavailable.

We may require shipment to the verified billing address, especially for high value orders.

Customer Verification Before Dispatch

Before dispatch, we may request additional verification.

This may include:

1. Passport.

2. Emirates ID.

3. National identity card.

4. Driving licence.

5. Proof of address.

6. Cardholder verification.

7. Bank transfer confirmation.

8. Telephone verification.

9. Email verification.

10. Video verification for high value orders.

If the customer does not provide the requested information, we may delay, refuse, cancel or refund the order. We are not responsible for delivery delays caused by customer verification requirements.

Customs, Duties and Import Taxes

International customers are responsible for all import duties, taxes, customs charges, clearance fees, brokerage fees, handling fees, local VAT, GST, sales tax and any other charges applied in the destination country.

Unless expressly stated otherwise in writing, product prices do not include destination country taxes or import charges.

The customer is responsible for:

1. Checking whether loose lab grown diamonds can be imported into their country.

2. Paying all customs duties and taxes.

3. Providing documents requested by customs.

4. Responding to courier and customs requests.

5. Complying with local laws.

6. Paying any storage, clearance or brokerage fees.

7. Ensuring the order can legally enter their country.

DiamondsByPost.com is not responsible for customs delays, customs charges, import refusal, seizure, storage fees, customer non-payment of duties, or local import restrictions.

Failed Customs Clearance

If a shipment is delayed, returned, rejected, seized or abandoned because the customer fails to pay customs charges, fails to provide documents, gives incorrect information, refuses delivery, or fails to comply with local import rules, the customer will be responsible for all resulting costs.

These costs may include:

1. Initial shipping.

2. Return shipping.

3. Insurance.

4. Customs charges.

5. Duties and taxes.

6. Storage fees.

7. Courier charges.

8. Brokerage fees.

9. Supplier charges.

10. Administrative costs.

11. Loss in value.

12. Restocking charges where legally permitted.

Where a refund is legally required or approved by us, we may deduct these costs from the refund where permitted by law.

Delivery and Risk

Risk passes to the customer when the courier records the shipment as delivered to the delivery address provided by the customer.

Delivery may include delivery to:

1. The customer.

2. A person at the delivery address.

3. A concierge.

4. A reception desk.

5. Building security.

6. A nominated recipient.

7. A courier-approved collection point.

8. Any person or location accepted by the courier as successful delivery.

Once the courier records delivery, DiamondsByPost.com is not responsible for loss, theft, misplacement, unauthorised access, reception handling, concierge handling, building security handling, or customer failure to collect the package promptly.

The customer must ensure that the delivery address is safe, secure and suitable for receiving high value goods.

Signature and Proof of Delivery

For security reasons, orders may require a signature, identity check or courier confirmation upon delivery.

The courier's delivery confirmation, tracking record, signature record, delivery photo, GPS confirmation, or proof of delivery record may be used as evidence of delivery.

Where the courier confirms successful delivery, the shipment will normally be treated as delivered.

Incorrect or Incomplete Delivery Information

The customer is responsible for ensuring all delivery details are accurate and complete.

DiamondsByPost.com is not responsible for delay, loss, failed delivery, customs problems, returned parcels, additional fees, or delivery to an incorrect address caused by inaccurate or incomplete information provided by the customer.

If a parcel must be redirected, returned, reprocessed or re-shipped due to customer error, the customer will be responsible for all related costs.

Failed Delivery

If delivery fails because the customer is unavailable, refuses delivery, fails courier verification, provides incorrect information, fails to pay customs charges, or fails to respond to the courier, we may deduct all resulting costs from any refund where permitted by law.

These costs may include:

1. Shipping costs.

2. Return shipping.

3. Courier fees.

4. Insurance.

5. Customs charges.

6. Duties and taxes.

7. Storage fees.

8. Supplier charges.

9. Administration costs.

10. Restocking charges where legally permitted.

Lost, Damaged or Delayed Shipments

If a shipment is lost, damaged or delayed before courier-confirmed delivery, we will work with the courier, insurer, supplier and relevant parties to investigate.

The customer must cooperate with the investigation.

This may include providing:

1. Written confirmation of non-receipt.

2. Identity documents.

3. Delivery address confirmation.

4. Statements requested by the courier.

5. Police reports where required.

6. Any other reasonable supporting information.

We are not required to refund or replace a diamond until the courier, insurer or investigation process confirms the outcome.

If the courier confirms delivery, the shipment will normally be treated as delivered unless clear evidence proves otherwise.

Delivery Delays Outside Our Control

DiamondsByPost.com is not responsible for delays caused by events outside our reasonable control.

This includes:

1. Supplier delays.

2. Courier delays.

3. Customs delays.

4. Payment verification delays.

5. Fraud checks.

6. Identity verification.

7. Import inspections.

8. Airline delays.

9. Weather disruption.

10. Public holidays.

11. War.

12. Civil unrest.

13. Sanctions.

14. Government action.

15. Border closures.

16. Cyber incidents.

17. Payment gateway failure.

18. Natural disasters.

Where a delay occurs, we will try to assist reasonably, but we are not liable for indirect losses caused by the delay.

Restricted Countries and High Risk Deliveries

We reserve the right to refuse, cancel or delay shipment to any country, region or address where we believe there is increased legal, customs, courier, fraud, sanctions, insurance or delivery risk.

We are not required to provide detailed reasons where doing so may compromise security, fraud prevention, compliance checks or legal obligations.

Customer Responsibility After Delivery

After delivery, the customer is responsible for safely storing and protecting the diamond, certificate, packaging and all related documents.

The customer should inspect the delivery immediately and contact us promptly if there is any issue.

The customer must not attempt to return a diamond without written return approval from DiamondsByPost.com.

Returns Connected to Shipping

Any return must be approved by us in writing before the diamond is sent back.

The customer is responsible for return shipping, return insurance, customs charges, duties, taxes, brokerage fees and all risks connected with the return shipment unless we expressly agree otherwise in writing or applicable law requires otherwise.

Returned diamonds must be shipped using a secure, trackable and insured method approved by us.

The customer remains responsible for the diamond until it is physically received and accepted by us or our nominated receiving party.

No Liability for Customer Import Issues

DiamondsByPost.com is not responsible if the customer cannot import the diamond into their country because of local law, customs rules, unpaid duties, missing documents, incorrect information, courier restrictions, import restrictions or customer failure to cooperate.

The customer is responsible for checking their own country's import requirements before placing an order.

Contact Us

For shipping and delivery support, contact:

support@diamondsbypost.com

For legal matters, contact:

privacy@diamondsbypost.com

Business address:

Amit Verma Jewellery LLC
Shop 14, UW Mall, Al Mankhool, Bur Dubai, Dubai, United Arab Emirates